Frequently Asked Questions
Q: What are Arrival and Departure times?
A: Arrival time is 3:00 p.m. C.S.T. Departure time is 10:00 a.m. C.S.T
Q: Can I have an early arrival or late departure time?
A: Occasionally we can offer either an early arrival or late departure time. In the event the option is available, there is a $60.00 charge for either early arrival or late departure.
Q: Can I bring a pet?
A: Most rental properties prohibit pets; however, we do manage a limited number of pet friendly properties. Properties allowing pets are subject to an additional charge. **Note: Evidence of a pet in a Non-Pet Friendly Property will result in IMMEDIATE EVICTION and forfeiture of rent.
Q: How do I check-in?
A: Each property either has a coded deadbolt or a lockbox for easy arrival. You are welcome to arrive to your reserved unit anytime after your specified arrival time without having the hassle of checking in at our office.
Q: Do you offer travel insurance?
A: Yes! Travel Insurance is optional through CSA Travel Insurance. The insurance charge is a percentage (6.95%) of your reservation.